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Privacy Policy

Thank you for visiting our website. We appreciate your interest in our customized software solutions and our services in general.

With us, you can count on a high-quality service and customized approach. The protection of your personal data is extremely important to us. We make every effort to protect your privacy and ensure that you can entrust your personal data to us safely. We always handle personal data in a secure and discrete manner, and appropriate protective measures have been taken to prevent loss, alteration, access by unauthorized persons and/or any other unlawful processing of your personal data.

We want to be transparent about how we process your personal data and what we do with it. You can read more about this in this privacy statement.

Who are we?

REZOLV BV, with registered office at 3500 Hasselt, Kempische Steenweg 309/0.03, and registered in the Crossroads Bank for Enterprises under number 0555.720.225 (hereinafter, ‘Rezolv’, ‘we’ or ‘us’).

You can contact us via the following contact details:

+32 (0)11 87 08 63
info@rezolv.be

We always process your personal data in accordance with the applicable legal provisions for the protection of personal data, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, the ‘GDPR’), and the applicable national implementing legislation.

Explanation of some concepts

For the purposes of this privacy statement, ‘personal data’ means: any information relating to an identified or identifiable natural person (‘the data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. In other words, it concerns all information on the basis of which a person can be identified. This includes, for example, your name, first name, date of birth, telephone number and e-mail address, but also your IP address.

The term ‘processing’ is very broad and covers, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, dissemination, combination, archiving and deletion of data.


Controller for the processing of your personal data (“controller”)

Rezolv is responsible for processing your personal data.

We are, as the GDPR calls it, the “controller” of your personal data. In concrete terms, this means that Rezolv, possibly together with others, determines the purpose and means for the processing of your personal data.

When do we collect your personal data?

We collect personal data, among other instances, when you:

– use our website or social media;– complete the contact form on the website;– want to become/become a customer, partner or supplier;– enter into an agreement with us and communicate with us in that context;– download our white paper;– apply for one of our vacancies via the website;– contact us in another way (e.g. by telephone, via an e-meeting*, by post or by e-mail).

* When we use e-meetings, we strive to maintain the highest standards in terms of security, technology and data protection. However, we cannot guarantee a comparable level of privacy as in a personal conversation. We emphasize that no participant has the right to record e-meetings without the prior written consent of all those present. If you prefer to apply specific standards yourself, you can organize a meeting via an online platform of your choice and invite us to attend the meeting.

We also use cookies, mainly to permanently optimize our website for users. For more specific information about the cookies we use, please consult our cookie policy .

We do not intend to collect personal data from persons under the age of 13. These young people may not provide us with personal data or issue a declaration of consent without the permission of the person who bears parental responsibility.

Which personal data do we process, why and based on which legal basis?

In the table below you can read:

  • column 1: which categories of personal data we process;

  • column 2: why we do this (the ‘purposes’); and

  • column 3: on which legal basis the processing is based.

Each processing activity of your personal data occurs for one or more specific purposes.

In addition, there is always a demonstrable legal basis for each processing. The applicable legal basis, which can be found in the third column ‘legal basis’, has the following meaning:

– ‘Consent’: you have given consent to the processing of personal data for one or more specific purposes;

– ‘Agreement’: the processing is necessary for the performance of an agreement to which you are a party;– ‘Legal obligation’: the processing is necessary to comply with a legal obligation that rests on us as controller;

– ‘Legitimate interest’: the processing is necessary for the protection of our legitimate interests or those of a third party, except where your interests or fundamental rights and freedoms that require the protection of personal data outweigh those interests.

Categories of personal data

Purposes

Legal basis

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code), specific comments

Execution of our agreement (including invoicing), customer and/or supplier management

Agreement

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code) and your complaint

Service for, during or after service provision and complaint handling

Agreement

Identification and contact information (name, first name, e-mail address, telephone number, payment details, IP address) and your feedback

Collecting feedback to improve our products and services

Legitimate interest

Identification and contact information of contact person (company, function, name, first name, address, mobile or telephone number, e-mail address), IP address/IMEI code

Execution of our agreement (including invoicing), customer and/or supplier management

Agreement

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code), specific comments

Answering your general question or message via the contact form of the website https://www.rezolv.be/contactus

Agreement

Identification and contact information (name, first name, address, telephone number and e-mail address), your motivation and CV

To assess your suitability for a vacancy, to discuss a potential appointment with you, and possibly to prepare and conclude a contract.

Consent

Identification and contact information (name, first name, address) and payment details

To comply with legal, regulatory, and administrative obligations (e.g., fraud prevention).

Legal obligation

Identification and contact information (name, first name, address), our agreement, correspondence within the context of the agreement, payment details and invoices

For the defense and protection of our rights

Legitimate interest

Purposes

Execution of our agreement (including invoicing), customer and/or supplier management

Service for, during or after service provision and complaint handling

Collecting feedback to improve our products and services

Execution of our agreement (including invoicing), customer and/or supplier management

Answering your general question or message via the contact form of the website https://www.rezolv.be/contactus

To assess your suitability for a vacancy, to discuss a potential appointment with you, and possibly to prepare and conclude a contract.

To comply with legal, regulatory, and administrative obligations (e.g., fraud prevention).

For the defense and protection of our rights

Categories of personal data

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code), specific comments

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code) and your complaint

Identification and contact information (name, first name, e-mail address, telephone number, payment details, IP address) and your feedback

Identification and contact information of contact person (company, function, name, first name, address, mobile or telephone number, e-mail address), IP address/IMEI code

Identification and contact information (name, first name, company name, address, e-mail address, telephone number, payment details, IP address/IMEI code), specific comments

Identification and contact information (name, first name, address, telephone number and e-mail address), your motivation and CV

Identification and contact information (name, first name, address) and payment details

Identification and contact information (name, first name, address), our agreement, correspondence within the context of the agreement, payment details and invoices

Your privacy rights

To give you more control over the processing of your personal data, you have several rights. These rights are stipulated in Articles 15-22 of the GDPR, among others.

You have the following rights:

  • The right to access the personal data we process about you (Art. 15 GDPR):

You have the right to know from us at any time whether or not we are processing your personal data. If we process it, you have the right to access this personal data and receive additional information about:

a) the processing purposes;
b) the categories of personal data concerned;
c) the recipients or categories of recipients (in particular recipients in third countries);
d) the retention period or, if that is not possible, the criteria for determining that period;
e) the existence of your privacy rights;
f) the right to lodge a complaint with the supervisory authority;
g) the source of the personal data if we obtain personal data via a third party;
h) the existence of automated decision-making.

If we cannot grant you access to your personal data (for example, due to legal obligations), we will inform you why this is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

If we cannot grant you access to your personal data (for example, due to legal obligations), we will inform you why this is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

  • The ‘right to be forgotten’ (the right to ask us to erase your personal data) (Art. 17 GDPR):

In certain cases, you can ask us to erase your personal data. In this case, however, you should take into account that we can no longer offer you any service if you wish. Also, keep in mind that your right to be forgotten is not absolute. We have the right to continue to store your personal data when this is necessary for, among other things, the execution of the agreement, compliance with a legal obligation, or the establishment, exercise, or substantiation of a legal claim. We will inform you about this in more detail in our response to your request.

  • The right to rectification and completion (Art. 16 GDPR):

If your personal data is incorrect, outdated, or incomplete, you can ask us to correct these inaccuracies or incompleteness.

  • The right to data portability (Art. 20 GDPR):

You also have the right, under certain conditions, to have the personal data that you have provided to us for the execution of the agreement or for which you have given your consent, transferred by us to another controller. Insofar as it is technically possible, we will provide your personal data directly to the new controller.

  • The right to restriction of processing (Art. 18 GDPR):

If one of the following elements applies, you can request us to restrict the processing of your personal data:

a) you dispute the accuracy of that personal data (in this case, its use will be restricted for a period that allows us to verify the accuracy of the personal data);
b) the processing of your personal data is unlawful;
c) we no longer need your personal data for the original processing purposes, but you need it for the establishment, exercise, or substantiation of a legal claim;
d) as long as no decision has been made regarding the exercise of your right to object to the processing, you can request to restrict the use of your personal data.

  • The right to object (Art. 21 GDPR):

Based on your particular situation, you can object to the processing of your personal data if this processing is part of our legitimate interest or in the performance of a task carried out in the public interest. In that case, we will cease the processing of your personal data unless we can demonstrate compelling and legitimate grounds for the processing that override yours, or when the processing of the personal data relates to the establishment, exercise, or substantiation of a legal claim.

  • The right not to be subject to automated decision-making (Article 22 GDPR):

You have the right not to be subjected to a decision that is taken solely on the basis of automated data processing, which significantly affects you or has legal consequences, and which is established without substantial human intervention.

You cannot invoke this right in three situations:

a) if a law permits it (for example, to prevent tax fraud);
b) if the decision-making is based on the explicit consent of the data subject; or
c) if this is necessary for the conclusion or performance of an agreement (note that in this case, we always consider on a case-by-case basis whether there are less privacy-invasive methods to conclude or execute the agreement).

  • The right to withdraw your consent (Art. 7 GDPR):

When your personal data is processed based on your consent, you can withdraw this consent at any time upon simple request.

Exercising your rights

To exercise these rights, please contact us by email at the following email address: info@rezolv.be.

In order to verify your identity, we ask you to include a copy of the front of your identity card.

You can exercise all these rights free of charge, unless your request is manifestly unfounded or excessive (for example, due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.

Disclosure to third parties

We will only pass on your personal data to third parties in accordance with the legal provisions, when you have given your consent or when this is necessary for our services, for example, independent service providers or suppliers who help us with the processing of your personal data (based on our legitimate interest).

Furthermore, we do not pass on any personal data to third parties, unless we are obliged to do so on the basis of legal provisions (e.g. transfer to government authorities such as supervisory or law enforcement authorities).

Categories of recipients

Within our company, we ensure that your personal data is only accessible to people who need it to meet the contractual and legal obligations.

In certain cases, our employees are supported by external service providers in the performance of their duties. With regard to data protection, an agreement has been concluded with all these service providers to ensure that they manage your personal data securely, respectfully and as a responsible custodian.

Transfers to third countries

We will only pass on your personal data to processors or controllers in third countries if we are legally entitled to do so or if this is necessary to handle a file.

Insofar as such transfers are necessary, we take the necessary measures to ensure that your personal data is highly protected and that all transfers of personal data outside the EEA take place lawfully. If a transfer takes place to a country outside the EEA for which the European Commission has not determined that the country offers an adequate level of protection, the transfer is always subject to an agreement that meets all requirements for transfers to third countries, such as appropriate safeguards and the approved standard data protection provisions established by the European Commission.

Security of your personal data

We have taken reasonable and appropriate technical and organisational security measures to protect your personal data as effectively as possible against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. For example, we always store your personal data in a secure location so that third parties do not have access to your personal data.

Retention of your personal data

We keep your personal data for as long as it is necessary to achieve the intended purpose. You should take into account that numerous (legal) retention periods mean that personal data (must) remain stored. Insofar as there is no retention obligation, the data is routinely deleted after the purpose for which it was collected has been achieved.

In addition, we may retain personal data if you have given us permission to do so (for example, in the context of an application procedure) or if it is possible that we need this data in the context of legal proceedings. In the latter case, we need to use certain personal data as evidence. For that purpose, we retain certain personal data in accordance with the statutory limitation period, which can be up to thirty years; the usual limitation period in connection with personal legal claims is ten years.

Complaints?

We do our utmost to protect your personal data. If you have a complaint about the way we process your personal data, you can report this to us via our contact details as stated at the beginning of this privacy statement, so that we can respond to it as quickly as possible.

You can also lodge a complaint with the supervisory authority for data protection. The authority supervising our organization is the Data Protection Authority, with the following contact details:

Website:https://www.gegevensbeschermingsautoriteit.be

Contact Details:Data Protection Authority
Printing Press Street 35, 1000 Brussels+32 (0)2 274 48 00+32 (0)2 274 48 35
contact@apd-gba.be

Do you have any further questions?

Please do not hesitate to contact us by telephone, e-mail, or letter. We will be happy to answer your questions.

Modifications

To accommodate feedback or to reflect changes in our processing activities, we may amend this privacy statement from time to time. We, therefore, invite you to always consult the latest version of this statement on our website.

Your privacy rights

To give you more control over the processing of your personal data, you have several rights. These rights are stipulated in Articles 15-22 of the GDPR, among others.

You have the following rights:

  • The right to access the personal data we process about you (Art. 15 GDPR):

You have the right to know from us at any time whether or not we are processing your personal data. If we process it, you have the right to access this personal data and receive additional information about:

a) the processing purposes; b) the categories of personal data involved; c) the recipients or categories of recipients (in particular recipients in third countries); d) the retention period or, if that is not possible, the criteria for determining that period; e) the existence of your privacy rights; f) the right to lodge a complaint with the supervisory authority; g) the source of the personal data if we obtain personal data via a third party; h) the existence of automated decision-making.

If we cannot grant you access to your personal data (for example, due to legal obligations), we will inform you why this is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

If we cannot grant you access to your personal data (for example, due to legal obligations), we will inform you why this is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

  • The ‘right to be forgotten’ (the right to ask us to erase your personal data) (Art. 17 GDPR):

In certain cases, you can ask us to erase your personal data. In this case, however, you should take into account that we can no longer offer you any service if you wish. Also, keep in mind that your right to be forgotten is not absolute. We have the right to continue to store your personal data when this is necessary for, among other things, the execution of the agreement, compliance with a legal obligation, or the establishment, exercise, or substantiation of a legal claim. We will inform you about this in more detail in our response to your request.

  • The right to rectification and completion (Art. 16 GDPR):

If your personal data is incorrect, outdated, or incomplete, you can ask us to correct these inaccuracies or incompleteness.

  • The right to data portability (Art. 20 GDPR):

You also have the right, under certain conditions, to have the personal data that you have provided to us for the execution of the agreement or for which you have given your consent, transferred by us to another controller. Insofar as it is technically possible, we will provide your personal data directly to the new controller.

  • The right to restriction of processing (Art. 18 GDPR):

If one of the following elements applies, you can request us to restrict the processing of your personal data:

a) you dispute the accuracy of that personal data (in this case, its use will be restricted for a period that allows us to verify the accuracy of the personal data); b) the processing of your personal data is unlawful; c) we no longer need your personal data for the original processing purposes, but you need it for the establishment, exercise, or substantiation of a legal claim; d) as long as no decision has been made regarding the exercise of your right to object to the processing, you may request that the use of your personal data be restricted.

  • The right to object (Art. 21 GDPR):

Based on your particular situation, you can object to the processing of your personal data if this processing is part of our legitimate interest or in the performance of a task carried out in the public interest. In that case, we will cease the processing of your personal data unless we can demonstrate compelling and legitimate grounds for the processing that override yours, or when the processing of the personal data relates to the establishment, exercise, or substantiation of a legal claim.

  • The right not to be subject to automated decision-making (Article 22 GDPR):

You have the right not to be subjected to a decision that is taken solely on the basis of automated data processing, which significantly affects you or has legal consequences, and which is established without substantial human intervention.

You cannot invoke this right in three situations:

a) if a law permits this (for example, to prevent tax fraud); b) if the decision-making is based on the explicit consent of the data subject; or c) if this is necessary for the conclusion or performance of a contract (note that in this case, we always make a case-by-case assessment of whether there are less privacy-invasive methods to conclude or perform the contract).

  • The right to withdraw your consent (Art. 7 GDPR):

When your personal data is processed based on your consent, you can withdraw this consent at any time upon simple request.

Exercising your rights

To exercise these rights, please contact us by email at the following email address: info@rezolv.be.

In order to verify your identity, we ask you to include a copy of the front of your identity card.

You can exercise all these rights free of charge, unless your request is manifestly unfounded or excessive (for example, due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.

Disclosure to third parties

We will only pass on your personal data to third parties in accordance with the legal provisions, when you have given your consent or when this is necessary for our services, for example, independent service providers or suppliers who help us with the processing of your personal data (based on our legitimate interest).

Furthermore, we do not pass on any personal data to third parties, unless we are obliged to do so on the basis of legal provisions (e.g. transfer to government authorities such as supervisory or law enforcement authorities).

Categories of recipients

Within our company, we ensure that your personal data is only accessible to people who need it to meet the contractual and legal obligations.

In certain cases, our employees are supported by external service providers in the performance of their duties. With regard to data protection, an agreement has been concluded with all these service providers to ensure that they manage your personal data securely, respectfully and as a responsible custodian.

Transfers to third countries

We will only pass on your personal data to processors or controllers in third countries if we are legally entitled to do so or if this is necessary to handle a file.

Insofar as such transfers are necessary, we take the necessary measures to ensure that your personal data is highly protected and that all transfers of personal data outside the EEA take place lawfully. If a transfer takes place to a country outside the EEA for which the European Commission has not determined that the country offers an adequate level of protection, the transfer is always subject to an agreement that meets all requirements for transfers to third countries, such as appropriate safeguards and the approved standard data protection provisions established by the European Commission.

Security of your personal data

We have taken reasonable and appropriate technical and organisational security measures to protect your personal data as effectively as possible against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. For example, we always store your personal data in a secure location so that third parties do not have access to your personal data.

Retention of your personal data

We keep your personal data for as long as it is necessary to achieve the intended purpose. You should take into account that numerous (legal) retention periods mean that personal data (must) remain stored. Insofar as there is no retention obligation, the data is routinely deleted after the purpose for which it was collected has been achieved.

In addition, we may retain personal data if you have given us permission to do so (for example, in the context of an application procedure) or if it is possible that we need this data in the context of legal proceedings. In the latter case, we need to use certain personal data as evidence. For that purpose, we retain certain personal data in accordance with the statutory limitation period, which can be up to thirty years; the usual limitation period in connection with personal legal claims is ten years.

Complaints?

We do our utmost to protect your personal data. If you have a complaint about the way we process your personal data, you can report this to us via our contact details as stated at the beginning of this privacy statement, so that we can respond to it as quickly as possible.

You can also lodge a complaint with the supervisory authority for data protection. The authority supervising our organization is the Data Protection Authority, with the following contact details:

Website:
https://www.gegevensbeschermingsautoriteit.be

Contact details:
Data Protection Authority
Printing Press Street 35, 1000 Brussels+32 (0)2 274 48 00+32 (0)2 274 48 35
contact@apd-gba.be

Do you have any further questions?

Please do not hesitate to contact us by telephone, e-mail, or letter. We will be happy to answer your questions.

Modifications

To accommodate feedback or to reflect changes in our processing activities, we may amend this privacy statement from time to time. We, therefore, invite you to always consult the latest version of this statement on our website.

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Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

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Services

Insights

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Contact

Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

My Login

Insights

Stay informed about news, blogs, and tips via our newsletter.

Subscribe

© 2025

Privacy

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Cookies

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Terms and Conditions

Back to top

Home

Services

Insights

Review

Jobs

Contact

Contact

Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

My Login

Insights

Stay informed about news, blogs, and tips via our newsletter.

Subscribe

© 2025

Privacy

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Cookies

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Terms and Conditions